Refund policy

At Wizzle Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

• Items can be returned within 7 days of receiving your order.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products.
• Personal care and cosmetic products that have been opened or used.
• Items damaged due to misuse or improper handling.
• Clearance or sale items (unless received damaged or incorrect).

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. We will review your request and arrange a replacement or refund if approved.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed within 5–10 business days using the original payment method or as agreed.

Exchange Policy

We only replace items that are defective, damaged, or incorrectly delivered, subject to product availability.

Return Shipping

• If the return is due to our mistake (wrong or defective item), we will cover the return shipping cost.
• For all other approved returns, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.